Shade Forever - Return and Refund Policy

Congratulations on purchasing a truly superior shade experience from Shade Forever (Pty) Ltd
 
As your complete satisfaction is our greatest concern, kindly note the following:

If you are not satisfied with your purchase, you may return it to us within 7 calendar days of receipt thereof. 

Please note that the product must be unused, in original condition (undamaged, with all its original components, in its original packaging and be in a re-saleable condition).  We will also require proof of purchase.

Shade Forever Umbrellas are covered by extensive manufacturers guarantees.  This means that, should your umbrella fail during this time due to manufacturing defect, we will replace or repair it at no cost to you.  During this warranty period all issues with the umbrella should be referred to Shade Forever directly. 

This matter will be dealt with as follows:

1. It is preferable if the unit (or defective part) is returned to us for assessment. 
2. If this is not possible we require photographs clearly showing the defect to be emailed to info@shadeforever.com.  For assessment. 
3. If the problem is the result of a factory defect (as identified by Shade Forever) we will remedy the defect at no cost to you, even if it means replacing the umbrella.
4. If the problem is NOT the result of a factory defect (or is outside of the warranty) we will offer you a quotation to repair your umbrella.

Refunds will be by your original method of payment or a mutually acceptable alternative.

If your umbrella is repaired or replaced under the manufacturers guarantee delivery (inside South Africa) is free of charge.  We will also reimburse all reasonable costs of returning the unit to us.

All other collection, shipping and delivery costs will be to your account.

If you have any questions regarding the above, contact us at +27(0)81 598 8953 or send an email to info@shadeforever.com.